Refund policy

Thank you for shopping with KBIR Wellness Private Limited ("KBIR Wellness", "we", "us", or "our"). We strive to provide you with high-quality Ayurvedic products and services. In the event that you are not completely satisfied with your purchase, we offer a Refund and Returns Policy to ensure your satisfaction.

1. Returns Eligibility

We accept returns for eligible products within [number] days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • You must provide proof of purchase, such as an order number or receipt.

Please note that certain products, such as perishable goods or personalized items, may not be eligible for return. Additionally, we do not accept returns for products that have been tampered with, damaged, or altered after delivery.

2. Returns Process

To initiate a return, please follow these steps:

  • Contact our customer support team at [email address] or [phone number] to inform them about the return.
  • Provide the relevant details, including the order number, product name, and reason for return.
  • Our customer support team will guide you through the return process and provide you with further instructions.
  • Pack the product securely in its original packaging and include any accessories or documentation that came with it.
  • Ship the product back to us at the address provided by our customer support team. Please note that you will be responsible for the return shipping costs.

3. Refund Process

Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process. The refund will be processed based on the original payment method used for the purchase. Please allow [number] business days for the refund to be reflected in your account.

If the return is approved, you will be refunded the purchase price of the product, excluding any shipping or handling charges. Please note that any promotional discounts or coupons used during the original purchase may be deducted from the refund amount.

4. Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective product.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, you can follow the returns process outlined above and place a new order for the desired item separately.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

KBIR Wellness Private Limited

#41 Sector 14 Near Uttam Hospital Karnal

Email: info@kbirwellness.com

Phone: 81999-03101