Return Policy

Thank you for shopping with KBIR Wellness.

We strive to offer the highest quality Ayurvedic and wellness products. If for any reason you’re not completely satisfied with your order, here’s how our return process works:

1. Eligibility & Timeframe

  • Returns are accepted within 7 calendar days from the delivery date.
  • Defective or damaged items are only accepted for return
  • To be eligible, returns must include:
    • The product in its original, unused condition
    • All original packaging, labels, and MRP tags intact
    • Any included accessories or documentation

2. Non‑Returnable & Restricted Items

  • Unfortunately, due to hygiene and safety standards, we cannot accept returns on:
    • Opened/sealed consumables (e.g. syrups or supplements once opened)
    • Personalized health kits or products tailored to individual needs 

3. Initiating a Return

  • Contact our Customer Care within the 7‑day window via:
  • In your request, please include:
    • Order number and delivery date
    • Product name(s) and reason for return
    • Attach photographs or documentation, especially for damaged or incorrect items

4. Damaged, Defective, or Incorrect Products

  • If your product arrives damaged, defective, or is not what you ordered:
    • Report the issue within 7 days of delivery
    • Share photos of the product, packaging, and shipping label
    • We’ll assess and arrange for a full refund or replacement at no extra cost to you 

5. Return Shipping

  • For eligible returns:
    • Items must be shipped in secure condition with tracking
    • Pre‑paid return labels will be provided if the return is due to a KBIR error
    • For other returns, the customer covers return shipping costs
    • We are not liable for items lost in transit by the return courier

6. Refunds & Processing Time

  • Once we receive and inspect your return, we’ll contact you regarding the refund approval.
  • Approved refunds will be credited to the original payment method within 7–10 business days.
  • Please note: original shipping fees and return shipping charges are non‑refundable unless the return is due to our mistake.

7. Partial Refunds or Denied Returns

  • If returned products are not in acceptable condition (e.g. used or missing parts), we may:
    • Issue a partial refund, deducting value for missing/damaged items
    • Deny the return, in which case the product may be returned to you at your expense

8. Exchanges

  • We offer exchange— exchanges are processed as return + new purchase.
  • Once your return is accepted, you may place a new order for the replacement item.

9. Modifications to This Policy

  • KBIR Wellness reserves the right to modify or update this Return Policy at any time.
  • Changes become effective immediately upon posting to the site.
  • This policy applies only to purchases made through kbirwellness.com.